Tech Support Girl

This blog was created because i needed a space to vent the reactions provoked by my job - technical support of certain software by e-mail. Sometimes people ask such questions that I really would like to say a couple of “very warm” words but I can’t! Yet it’s very difficult to keep it to myself.

Many of those things I also believe will be funny for technically literate people.

And I intend to include with the “sincere” reply the one that was actually sent. So perhaps this blog can also serve as a learning tool for myself and perhaps for someone else with the same problems! =))

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Tue Feb 9

Kinda international support

I adore people who think we can speak their language whatever it is! Could be understandable if the software was available in their language at least which can be the case with Chinese and here I can easily miss a support request because I simply won’t understand anything. But this is a first one in Arabian ot whatever it is. It’s a miracle I didn’t miss it!

CUSTOMER:

السلام عليكم ورحمة الله وبركاته
الحمد لله حملت برنامج [software_name] وتم تنصيبه بنجاح على هاتف نوكيا n73 بعد دمج الشهادة معه
ولكن المشكلة أنه عند تخصيص صورة للاسم تظهر رسالة تقول
خطأ عام في النظام [error_number]
فما الحل لهذه المشكلة ؟
ولكم جزيل الشكر والتقدير
أخوكم/ أبو هاجر

The most amazing part, you know what? I can actually understand his problem and give him a helpful answer! Of course if he understands English! :P

ME:

[template for this error and ways to work around the problem]