Tech Support Girl

This blog was created because i needed a space to vent the reactions provoked by my job - technical support of certain software by e-mail. Sometimes people ask such questions that I really would like to say a couple of “very warm” words but I can’t! Yet it’s very difficult to keep it to myself.

Many of those things I also believe will be funny for technically literate people.

And I intend to include with the “sincere” reply the one that was actually sent. So perhaps this blog can also serve as a learning tool for myself and perhaps for someone else with the same problems! =))

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Tue Feb 9

I’m just a poor boy…

I especially enjoy queries like this one:

CUSTOMER:

Hello Sir,
I am using [software_name] demo for my [device_model] can u please give me the full version which has recording time more than 10 seconds…please sir …I am a college student…please sir….

ME:

Full versions are shareware and cost money. You can buy one here: [URL].

Sorry but we do not do any free giveaways to any social layer representatives ~~since those devices themselves are not exactly the budget type so claiming to be a poor student doesn’t work for us at all~~.