Tech Support Girl

This blog was created because i needed a space to vent the reactions provoked by my job - technical support of certain software by e-mail. Sometimes people ask such questions that I really would like to say a couple of “very warm” words but I can’t! Yet it’s very difficult to keep it to myself.

Many of those things I also believe will be funny for technically literate people.

And I intend to include with the “sincere” reply the one that was actually sent. So perhaps this blog can also serve as a learning tool for myself and perhaps for someone else with the same problems! =))
Wed Oct 27

Some people need an attitude check!

How do you like this thing. So there is a bug, and you can’t solve it immediately, which is kinda the story of these days. Not to mention I cannot solve it at all, only our developers can. All I can do is to reply to the user who is only a potential customer using a trial. And I do answer his every concern, try to explain everything for like 8-10 e-mails and what do I get in the end?

CUSTOMER:

I’m not interested in your link [for wathcing news updates when it will be fixed] which by the way doesn’t work [unfortunately, I did make a typo but hey, it’s hardly a crime!] just like your software. So your software is bad and your technical support is even worse. Please do not reply to this e-mail as I have blocked your address anyway.

WHAT FOR??? FOR ALL MY TIME SPENT ON YOU TRYING THE BEST I CAN FROM WHAT I CAN ACTUALLY DO AND FOR FREE, MOTHER-FUCKER??? As if I need in heaven or hell to ever e-mail you. May life treat you the same way you treat me! Which actually is the only way the Universe works anyway. >:)

But those Americans get really crazy nuts in their attitude to support people. And the ones to blame is their system and their bloody rule “Customer is always right” taken to the absurd as in crawling on the floor in front of various ill-mannered, ill-tempered and deeply ignorant people.  FYI: Nobody, NOONE of the European customers behaves like this, except the Arabs anywhere in the world.

By the way, it’s not the only thing taken to the absurd in the USA. A little fun on the subject to unwind my anger burst, found just yesterday: SCHOOL -1957 vs. 2007