Tech Support Girl

This blog was created because i needed a space to vent the reactions provoked by my job - technical support of certain software by e-mail. Sometimes people ask such questions that I really would like to say a couple of “very warm” words but I can’t! Yet it’s very difficult to keep it to myself.

Many of those things I also believe will be funny for technically literate people.

And I intend to include with the “sincere” reply the one that was actually sent. So perhaps this blog can also serve as a learning tool for myself and perhaps for someone else with the same problems! =))

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Tue Oct 12

You’ve got problems!

I really really hate when users list like 10 problems/suggestions, short, one per line, and I have to create 10 separate issues in the bug tracker out of this… Each issue has to have the contact info, so basically I paste the same letter 10 time and have to remove all above and below a single line. Takes an insane amount of time!

Not to mention, when there are real bugs, I have to ask for additional info like device model or software version and then I have to add this info to all those 10 issues. Especially nice when there is correspondence about say 3 of them, like try some adjustments or clarifying settings, and then it needs to be broken down for the 3 issues as well each time. Grrr!.. The only good thing, yes, is that there are usually no more than 2-3 questions with follow-up.

But when the user has the arrogance to claim absence of features as bugs, it only adds to my anger. “Fix it ASAP”. The software is provided AS IS~~, read the license before accepting it upon installation, moron~~!