Tech Support Girl

This blog was created because i needed a space to vent the reactions provoked by my job - technical support of certain software by e-mail. Sometimes people ask such questions that I really would like to say a couple of “very warm” words but I can’t! Yet it’s very difficult to keep it to myself.

Many of those things I also believe will be funny for technically literate people.

And I intend to include with the “sincere” reply the one that was actually sent. So perhaps this blog can also serve as a learning tool for myself and perhaps for someone else with the same problems! =))

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Fri Oct 21

Negative thinking kills

Amazing, how some people persistently set themselves to negative thinking before even trying to see what could be wrong, if they have a problem.

CUSTOMER: What is the problem? I bought the software but didn’t receive a code. What, is my money not good enough? etc…

ME: Look into your SPAM folder. Here’s also a link to your codes on our site.

CUSTOMER: Your codes are not working. If you can’t fix it, please refund!

Why in hell would you think at once we can’t fix it? This kind of problems is 100% fixable, you just need to follow our instructions, which I sent, of course, but from experience I may expect this guy will not be able to - lack of patience or overflow of anger, whatever you call it. But this is the first time when I see so clearly a person is set for conflict and defeat way beforehand.

Definitely, negative thinking kills any of your enterprises even before you start.